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Other Questions• Who do I contact if I suspect abuse or neglect of a client in an ODMHSAS-supported program? Any concerns about abuse or neglect of a client at a facility operated by, contracting with, or certified by ODMHSAS should be reported to the ODMHSAS Advocacy Division, whose role is to investigate such allegations. You can contact this office with a toll free call to: 866-699-6605. • Who can I talk to about whether a family member or I might need treatment or other services?The ODMHSAS operates a toll free line called ReachOut (800-522-9054) that is staffed 24 hours a day with a person trained in mental health, substance abuse, and domestic violence/sexual assault issues. You can describe your particular situation and the ReachOut staff member can offer information and referral. If you are deaf or hard-of-hearing, you can use a TDD to call ReachOut. There is also a toll free line specific to domestic violence and sexual assault issues. The Safeline (800-522-7233) is operated 24 hours a day, and is available for those seeking information or service referrals. Through Safeline, callers can be referred to crisis intervention and shelter services, obtain information on filing a victim protective order, or learn about their rights under law. All calls are free and confidential. • Is there a toll free line that teenagers can call to discuss issues that concern them?Teenline (800-522-TEEN) is a toll free line operated by ODMHSAS that is specifically for adolescents and young adults. It provides a caring listener to respond to questions or concerns that young people have. It's completely confidential. Many teens call to talk about boyfriend/girlfriend problems, family relationships, drugs and alcohol, sexuality, and other topics. Teenline staff members don't judge; they listen and provide information. Teenline is open from noon to midnight daily, seven days a week. • Will what I say to a treatment professional be kept confidential?The confidentiality of client information is protected by state and federal law. This means that a treatment professional cannot discuss your treatment with your family members, friends, or anyone else without your written consent. In fact, the ODMHSAS will not even confirm that an individual is or is not receiving treatment services unless that individual gives consent to do so. • How can I get information about an ancestor who was treated in an ODMHSAS hospital decades ago, for use in my genealogical research? Because client records are confidential, ODMHSAS cannot release information of this kind without proper authorization or a court order, even if your relative is now deceased. For more information on confidentiality restrictions, you can write or call the medical records director at the facility where your ancestor was treated. The addresses and phone numbers are:
• How do I determine whether a particular service provider is state-certified? The ODMHSAS Provider Certification Division maintains files on all certified mental health, substance abuse, domestic violence/sexual assault, and residential care programs. Contact this office at 405-522-3800. • How can I get a copy of the ODMHSAS rules and regulations? They are available on this website. Click here to access them. • How can I become a Teenline volunteer? If you are a teenager at least 16 years of age or an adult with an interest in helping young people, you may qualify to be a Teenline volunteer. You must live in the Oklahoma City metropolitan area and agree to work at least two four-hour shifts on the line per month for one year. Each phone volunteer undergoes training that prepares him or her to relate to teens and the particular stresses of this period of life. Adolescent growth and development, active listening, sexuality, substance abuse, AIDS, and suicide are some of the topics covered. On-going training helps volunteers sharpen their skills and increase their awareness of teen issues. If you'd like to learn more about becoming a volunteer, call Teenline at 405-522-3835 or e-mail teenline@odmhsas.org. • As a service provider, how can I get an interpreter so that I can work effectively with a mental health, substance abuse, or domestic violence client who is deaf or hard of hearing?The Tulsa Speech and Hearing Association can arrange for an interpreter. Here are some numbers to call: Oklahoma City Area Tulsa Area Statewide Toll Free Number If you have questions about other aspects of assisting a client who is deaf or hard of hearing, call Diane Baldwin at ODMHSAS, 405-522-3850 (V/TDD) or e-mail her at dbaldwin@odmhsas.org. She can also conduct training on issues related to deaf culture and provide information on sources of free or low-cost hearing aids for eligible clients. • Can Native Americans get services from ODMHSAS, or is the Indian Health Service their only treatment option?ODMHSAS-supported treatment programs, whether they are state operated or contract agencies, provide services to Native Americans, regardless of whether or not they are eligible to receive those services through the Indian Health Service.
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