|The Department is dedicated to
protecting the rights of those who receive its services.
Promoting clients' rights and interests is known as
advocacy. To implement this important activity, the
Department operates a Consumer Advocacy Division.
Consumer Advocacy Division
The Consumer Advocacy Division seeks to ensure the uniform application of rights for those individuals who receive services through the Oklahoma Department of Mental Health and Substance Abuse Services. Staff members (advocates) respond to clients and families who may have concerns about some aspect of the services a consumer is receiving. Advocates also monitor service providers to ensure they conform to program guidelines, provide information about consumer rights and their relationship to the treatment process; educate employees and others on advocacy issues; and collaborate in problem solving.
The Consumer Advocacy Division can provide information and, if necessary, make inquiries and resolve disputes. They focus on issues such as quality of life; access to services; allegations of abuse or neglect; and, allegations of misconduct by caregivers. The division provides information and assistance to service recipients and their families, educates employees and others on advocacy issues, monitors service providers to ensure they conform to advocacy program guidelines, and collaborates with other agencies concerned with clients' rights.
How to Contact the Advocacy Division
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